2022 Customer Experience Report

Merchant Fraud Journal surveyed our readership to gain insight into the concerns and priorities of fraud prevention and resolution as we head into 2022. This report presents the major trends in the poll data along with our observations and tips. The most common theme? Providing a frictionless customer experience (CX) should spearhead any businessʼs fraud prevention strategy.

Satisfied customers are not only more likely to remain loyal but are also less likely to engage in the “friendly fraud” that represents a bulk of chargebacks and that can mean significant losses to your company. Along with creating the best possible CX, the most forward-thinking businesses will pair with the right fraud detection partner to remove bottlenecks and to direct manual resources most efficiently.

Learn about:

  • How to prevent Friendly Fraud without harming the customer experience
  • How to integrate UX into your fraud prevention strategy
  • How to reduce chargebacks by limiting customer friction
  • And much More!

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