Chargebacks Consumer Survey Report 2022

Merchants are expected to pay over $100 billion in chargebacks in 2023. And the problem continues to grow–it’s estimated that the compounded annual growth rate of fraud is 1.5%.

To combat this, Merchants were already paying over $25 billion fighting fraud in 2020. Understanding how, when, and why consumers file chargebacks is necessary to make sure that money is going towards creating effective chargeback prevention strategies.

This unique resource for Merchant Fraud Journal readers answers those questions by revealing never before released data about how and why customers file chargebacks. Fraud and finance teams around the world can use it to improve the ROI of their own chargeback prevention efforts.

Questions consumers answered include:

  • How many chargebacks have you initiated because customer support made it difficult to process a refund in the last 12 months?
  • If youʼve initiated a chargeback in the last 12 months, what reason did you have for doing so?
  • Do you view chargebacks as a good alternative to requesting a refund from a merchant?
  • And more!

Don’t miss out on this unique opportunity to get inside the mind of consumers like never before.

The survey of over 250 US consumers was commissioned by Merchant Fraud Journal and carried out by Momentive, an on-demand market and consumer insights firm.

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