Fraud Prevention Supervisor

  • Freelance
  • USA

Chevron Federal Credit Union

Description :

Chevron Federal Credit Union is one of the top-run credit unions in the country – and one of the largest, with $4 billion in assets. Yet our corporate culture is not stuffy: the Team Spirit Committee runs fun activities and charitable events throughout the year, and work-life balance, mutual respect, diversity, and providing a voice for every employee are all important to us. As you might imagine, we provide competitive pay and great benefits, including:

  • Bonus/incentives for all regular employees
  • 401(k) with 8% company contribution
  • Medical, dental, and vision insurance for employees and dependents paid at 80%
  • PTO and paid sabbaticals
  • Tuition reimbursement

GENERAL SUMMARY: The Fraud Prevention Supervisor oversees and executes the day-to-day operations of the Credit Union’s Fraud & Transaction Analysis program in protection of the Credit Union’s membership, brand, and reputation against fraud and the prevention of negative member impact and operational losses.

Specialized Essential Job Function

Fraud Detection, Prevention, and Mitigation Oversight and Execution

  • Oversee and execute the day-to-day fraud program to include transaction risk monitoring, response, and prevention operations.
  • Enhance the performance of the Credit Union’s Fraud program by establishing and monitoring key pillars of fraud detection and prevention, enhancing fraud response, refining key performance indicators, updating fraud reporting templates, and implementing new fraud mitigation strategies.
  • Develop and deliver employee, Board of Directors, and member facing fraud prevention educational and training materials to ensure compliance with regulations.
  • Ensure alerts are reviewed and researched in a timely manner, investigations are conducted thoroughly using all available internal and external resources, and cases are being resolved and closed in a timely manner in compliance with internal Service Level agreement and regulations.
  • Ensure effective implementation and maintenance of monitoring and detection tools to respond to potential fraud and evolving fraud trends.
  • Develop and maintain a comprehensive library of operational procedure documentation.
  • Ensure that all fraud or attempted fraud incidents that meet criteria for potential SAR filing are referred to the BSA team with adequate information to support evaluation, and may assist BSA Analysts with SAR investigation and filing for fraud issues.

Reporting and Analysis

  • Use data and analytics to manage fraud false positive ratios and detection rates, balancing fraud risk with member experience using a fact-based data driven approach.
  • Perform root cause assessment for fraud losses, report key losses, and recommend mitigation strategies.
  • Maintain and deliver internal operations reporting, fraud event reporting, fraud loss tracking, and alert volume tracking to support fraud prevention operations.
  • Perform and document an annual performance review of the fraud, elder abuse, and the Identity Theft Red Flags programs.
  • Develop standard reports as scheduled to audiences including:
  • Board of Directors
  • Accounting Department
  • External parties as required
  • Senior Leadership
  • Month-end, Quarter-end
  • Prepare presentations for senior management that include analytics, alert trends, fraud losses, and root causes on program performance and areas of potential risk and/or opportunity.

Supervise

  • Supervise Fraud Prevention Analysts and complete quarterly check-ins and annual reviews for direct reports.
  • Lead weekly team meetings as well as one-on-one coaching and development with direct reports.

Other Duties

  • Address any operational questions that arise in a timely manner.
  • Provide rapid response and escalation of any fraud application/technology issues or immediate fraud threats.
  • Remain prepared to speak to senior management and/or any board committee regarding current program performance, fraud losses, and relevant underlying factors.

FURTHER ESSENTIAL JOB FUNCTIONS

  • Maintain complete confidentiality of member, employee, and Credit Union information.
  • A high percentage of attendance is also an essential function of this position.

QUALIFICATION REQUIREMENTS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION, JOB EXPERIENCE, and CERTIFICATION:

  • At least 4 years of experience in investigative, root cause, issue resolution, and/or monitoring operations, with an emphasis on fraud detection and prevention
  • At least 1 year of experience in leadership or management of people, teams, projects, processes, or a combination
  • 4-year college degree, or equivalent education and/or experience
  • CFE, CFCS, or other fraud-related certifications a plus
  • Experience with tracking and accounting of fraud or operational loss also a plus

KNOWLEDGE and SKILLS:

  • Ability to write effectively in English using correct spelling and grammar
  • Ability to speak clearly, tactfully, and effectively in English
  • Demonstrated analytical skills
  • Proficient in Microsoft Office applications suite, including Outlook, Word, and Excel
  • Proficient in video conferencing software such as Zoom or Microsoft Teams
  • Excellent customer service skills

PERSONAL ATTRIBUTES and APTITUDES:

  • Impeccably high integrity
  • Willingness to take responsibility and respond promptly
  • Curiosity and drive to proactively seek answers to questions
  • A strong sense of initiative and self-direction
  • Sound problem-solving and decision-making ability, including the ability to prioritize
  • Ability to learn quickly and adapt to change, including learning specialized applications
  • Ability to communicate effectively and professionally, verbally and in writing, with diverse audiences at all levels of the organization
  • Ability to guide, motivate, and collaborate effectively with others
  • Ability to efficiently produce a significant volume of high-quality work

PHYSICAL DEMANDS: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Work involves extensive use of computers, up to eight hours per day.
  • Must be able to speak on the telephone

#LI-REMOTE #LI-AK1


Chevron Federal Credit Union

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