Fraud Investigations Manager

Raymond James

Job Summary

Manages the operations of the Fraud Investigations & Reporting (FIR) Investigations Department. Develops policies and procedures to prevent fraudulent activities and to recover any incurred losses. Identifies the weakness of current control process and recommends enhancements. Collaborates investigation with appropriate business partners and local, state and federal authorities. Reports to a head of a unit/department. Manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments.

Essential Duties and Responsibilities:

  • Performs supervisory activities, including identifying performance problems and seeking guidance for remedial action; reviewing performance; and participating in interviewing and selecting staff.
  • Plans, assigns, monitors, reviews, evaluates and leads the work of others.
  • Manages day-to-day oversight of FIR Investigations Team.
  • Devise and analyze metrics and prepare reports related to key measurements of the FIR Investigations team.
  • Provide training and mentoring to new and existing Associates.
  • Promptly escalate Fraud risk relevant and critical or reputational risk matters.
  • Provide guidance and support in the detection and reporting of suspicious activity.
  • Administer policies and procedures to ensure compliance with regulations related to money laundering included in the USA PATRIOT Act.
  • Maintain knowledge of best practices in investigative research processes based on sources such as industry groups and information issued by regulatory groups and the United States government.
  • Contribute to various FCM training modules and communications by providing material on timely subjects, incidents and other relevant topics as necessary.
  • Respond to regulatory inquiries and coordinates with other compliance personnel.
  • Maintain currency in laws and regulations pertaining to anti-money laundering compliance.
  • Provides guidance to Raymond James Associates regarding AML policies.
  • Perform other duties and responsibilities as assigned.


Advanced knowledge of:

  • Concepts, practices and procedures of fraudulent practices in the securities industry and/or banking compliance reviews.
  • Rules and regulations of the USA PATRIOT Act.
  • Fundamental investment concepts, practices and procedures used in the securities industry.
  • Principles of banking and finance and securities industry operations.
  • Financial markets and products.
  • Fraud typologies and articulation based on the investigation being performed.
  • Strong fraud risk, process and control assessment skills are advantageous.
  • Ability to collaborate across multiple functional areas while maintaining independence and effective challenge.
  • Ability to multitask and manage team members on projects.
  • Ability to handle ad hoc projects and prioritize to meet end deliverable timelines
  • Excellent analytical, verbal and written communication skills.

Skill in:

  • Administering anti-money laundering policies and Fraud procedures.
  • Analyzing activity documentation to identify irregular transactions.
  • Administering regulatory notification and filings.
  • Planning and scheduling work to meet regulatory organizational and regulatory requirements.
  • Identifying and applying appropriate compliance monitoring procedures and tests.
  • Preparing oral and/or written reports.
  • Investigating Fraud Risk issues and irregularities.
  • Making rule-based and analytical decisions.
  • Operating standard office equipment and using required software applications.

Ability to:

  • Supervise, coach and mentor a team of FCM FIR Investigation Analysts.
  • Gather information, identify linkages and trends and apply findings to assignments.
  • Interpret and apply fraudulent activity; identify and recommend compliance changes as appropriate.
  • Work under pressure on multiple tasks concurrently and meet deadlines in a fast-paced work environment with frequent interruptions and changing priorities.
  • Communicate effectively, both orally and in writing.
  • Work independently as well as collaboratively within a team environment.
  • Provide a high level of customer service.
  • Establish and maintain effective working relationships at all levels of the organization.
  • Maintain confidentiality.
  • Manage periodic communication with senior management, regulators and other stakeholders to discuss the fraud risk.
  • Maintain on-going communications with senior colleagues in various business units,
  • Fraud Prevention, Technology, Corporate Investigations and other supporting functions.

Educational/Previous Experience Requirements:

  • Bachelor’s Degree (B.A.) from a four-year college or university in a related field and a minimum of 6 years’ experience investigating securities or banking industry fraudulent activity with a focus in fraud investigations and/or anti-money laundering activities.


  • Any equivalent combination of education, training and/or experience approved by Human Resources.


  • Certified Fraud Examiner (CFE) designation or the ability to obtain within six months of hire date

Raymond James


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