Fraud Manager – Remote

  • Freelance
  • Draper, UT
  • $88000 - 173200 per year

UnitedHealth Group

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Fraud Manager will play a crucial role in developing and maintain the solid fraud program at the bank. This position entails strategic planning for fraud prevention and investigation, requiring close collaboration with various teams within the organization. The candidate should bring a proactive mindset and expertise in fraud management to ensure the integrity of our financial systems. This position will report to the Director of Fraud.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

  • Fraud Manager performs in depth research within banking systems to investigate customer and transactional activity for fraudulent and high-risk activity
  • Analyze data for trends and recommend strategies to reduce risk and fraud
  • Take necessary action, when fraud is identified, to prevent additional fraud and work fraud case, per procedure
  • Must have solid investigative/analytical skills and be able to formulate and clearly articulate a supportable rational behind the decisioning of “alerts” within departmental procedures
  • Assist in and proactively contribute to the development of fraud detection tactical and strategic planning
  • Partner and collaborate with Operations, Compliance, and IT teams as well as other team members
  • Serve as a liaison with Information Technology in the development, enhancement, and ongoing maintenance of risk management systems
  • Communicate significant issues to management; make recommendations when weaknesses are identified
  • Balance priorities to meet multiple deadlines
  • Assist in the development of training programs as well as policies and procedures for the department
  • Provide training and education to other teams on risk and fraud best practices
  • Lead and take ownership of special projects

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Years of post-high school education can be substituted/is equivalent to years of experience

Required Qualifications:

  • 5+ years of experience in banking or financial services industry
  • 5+ years of experience in payment fraud investigations, card fraud investigation and disputes, online fraud investigation, or financial crime risk management
  • 3+ years of experience with payment card operations, disputes, chargeback or fraud analysis
  • 2+ years of people leadership experience
  • Proficient Excel experience (e.g., filter, sort, V-lookup, etc)
  • Knowledge of banking and payment regulations and rules, particularly card, account, ACH
  • Proven excellent investigative and analytical skills with the ability to identify and clearly articulate key risks and issues
  • Proven proficient verbal, written and interpersonal skills and be able to work independently
  • Demonstrated ability to perform efficiently in a fast paced, changing environment
  • Demonstrated ability to work effectively, both independently and within a collaborative team and take ownership of assigned projects and duties

Preferred Qualifications:

  • Database software query experience (i.e., SQL, VBA, Access, etc)
  • Experience in healthcare payments, particularly healthcare payments fraud
  • Experience in Anti-Money Laundering investigation and Bank Secrecy Act requirements and controls

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, or Washington Residents Only: The salary range for California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, or Washington residents is $88,000 to $173,200 annually. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

UnitedHealth Group


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