Mgr, Fraud Prevention

Patelco Credit Union

Job Description:

About Patelco Credit Union

We’re here to help people in communities throughout Northern California build financially healthy lives. We do this by being attentive and partnering with our members to understand what is financially best for them. We thrive on change, and we put people first. If you’re looking to use your skills and knowledge to make a difference in the lives of others, we look forward to hearing from you.

Patelco Credit Union is a not-for-profit credit union committed to serving the financial health and wellbeing of its membership. With more than 400,000 members primarily in and around northern California, Patelco is committed to improving their members’ financial well-being and fueling hope and opportunity for its members by offering personalized solutions, advice, and expertise that empower them to achieve personal financial freedom. Founded in 1936 with $500 in assets by employees of the Pacific Telephone and Telegraph Company, Patelco is in the top one percent of U.S. credit unions with more than $8 billion in assets.
Overview

Fraud Prevention is a key driver of the financial wellbeing of both Patelco’s members and the credit union itself. The Fraud Prevention Manager will lead a team of fraud investigators and fraud analysts to identify, prevent and mitigate fraudulent activity affecting Patelco and its members. The Fraud Prevention Manager will ensure the team is adequately and appropriately staffed, organized to address the most important work as efficiently as possible, and has appropriate guidelines and procedures to direct their work. The Fraud Prevention Manager will be responsible for managing a high performing team including managing the team and individual team members to appropriate performance metrics and ensuring high quality work from the team.

The ideal candidate for this role has experience managing high performing fraud operations teams and subject matter expertise related to the fields of banking fraud, payment fraud and online fraud.

***This position has the opportunity for a hybrid work arrangement: a blended schedule of in-office and work-from-home.
Responsibilities

  • Manages a high performing team of fraud investigators and/or fraud analysts to ensure that fraud events are identified, prevented or mitigated as appropriate.
  • Creates and maintains department SOPs.
  • Ensures appropriate team staffing.
  • Tracks, manages and reports on team member performance using agreed upon performance metrics.
  • Identifies, works to implement and leverages technology solutions to improve team efficiency and effectiveness.
  • Defines and implements a team quality assurance program.
  • Uses discretion and sound judgement to resolve escalated issues.
  • Manages distribution of work items among team members to ensure efficient resolution of the most valuable work items.
  • Identifies and escalates emerging fraud issues to senior management to ensure visibility and awareness of trends that may impact/are impacting the business.
  • Partners with other business units in investigations to ensure optimal outcome.
  • Tracks fraud/loss incident trends and utilizes case management system to ensure fraud cases
  • Handles special projects as needed.
  • Manages Fraud/Loss Prevention to ensure that fraud incidents are identified and prevented whenever possible and remediated in response to loss incidents.
  • Responsible for executing on credit union and departmental goals relating to fraud related issues.
  • Partners with fraud teams to manage the identification, collection, and escalation of key fraud trends.
  • Ensures in-flow of accurate and timely data relating to risk and fraud matters.
  • Partners with other business units in investigations to ensure optimal outcome.
  • Tracks fraud/loss incident trends and utilizes case management system to ensure fraud cases are worked thoroughly and to completion.
  • Acts as the administrator of various platforms (Fedline, COOP, Teller Security).
  • Understand and comply with all applicable federal and state laws and banking regulations (including those related to OFAC and Bank Secrecy Act / Anti-Money Laundering compliance) and Patelco Credit Union’s policies and procedures.

Qualifications

  • Bachelor’s Degree in applicable field required.
  • 5+ years of experience is supervisory role on an operations team at financial services company.
  • 5+ years of experience in fraud at a financial services company.
  • Solid understanding of fraud in a financial services environment.
  • Understanding of common payment and funds transfer methods and networks, their functioning and their liability rules such as card networks, ACH network, check processing, Zelle, wire transfers, etc.
  • Familiar with operations and products commonly offered by credit unions and banks such as deposit products, payment card products, consumer, business and mortgage lending products, etc.
  • Familiar with banking regulations such as the Bank Secrecy Act, Patriot Act, and other relevant laws and regulations
  • Proficient in Microsoft Office programs (Word, Excel, Outlook), data processing systems (Summit Information Systems preferred), and other audit related computer programs.
  • This role is based at our Dublin headquarters.
  • This position is eligible for hybrid work arrangements.
  • May be required to travel to branch offices or contact center as necessary.

We Offer

  • An inspiring career that benefits both you and your community
  • Competitive compensation packages with bonus opportunity
  • Full Medical/Dental/Vision benefits with minimal eligibility waiting period
  • Generous 401(k) with 3% Safe Harbor and 5% employer match
  • Discounts on loan products
  • Tuition Reimbursement
  • Onsite Fitness Center at HQ and rewards for healthy habits
  • Close proximity to BART, restaurants and shopping

Patelco Credit Union is an Equal Opportunity Employer: disability/veteran


Patelco Credit Union

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