Risk Management – Connected Commerce Fraud Risk Lead – Vice President

JPMorgan Chase

Job Description:

As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class.

As part of Digital Fraud Strategy team you will be responsible for leveraging advanced analytical tools to protect customers from fraud and scams in the digital payments space. You will leverage machine learning fraud models, overlain with vendor and in-house data as well as an array of analytical techniques to develop risk rules and strategies. You will act as the end to end owner of fraud loss management of digital activity.

Job Responsibilities:

  • Intense focus on monitoring and optimizing fraud risk exposure, operational impacts, and the client experience
  • Ability to analyze emerging fraud and scam trends and recommend mitigating actions
  • Ability to develop new fraud fighting products by designing requirements and working with technical business partners to implement these products using agile design methodology
  • Ability to develop new creative solutions to challenges presented by fraud activity leveraging outside the box thinking
  • Manipulate and understand large amounts of complex data to monitor and uncover behaviors and trends in fraudulent activity
  • Strong communication skills with the ability to communicate complex data into a clear story to team members as well as senior leaders
  • A desire to work as part of a team, and ability to work with cross functional teams
  • The ability to work on diverse tasks and respond to emerging issues

Required qualifications, capabilities and skills

  • 6+ years of professional experience, experience in risk management, strategic analytics, or data science preferred
  • Strong knowledge of fraud risk management life cycle (detection, prevention, recovery)
  • Strong analytical, interpretive and problem solving skills with the ability to interpret large amounts of data and its impact in both operational and financial areas
  • Good understanding of what to monitor (vintage, KPIs, early reads)
  • Demonstrated strong data analytical skills (e.g. cost benefit analysis, trend analytics, anomaly detection, retroactive performance analysis), designing & analyzing experiments, and Modeling
  • Strong written and verbal communication skills and ability to interact with all levels of the organization is required with the ability to storyboard along with the ability to defend storyboard position
  • Ability to develop elegant and common-sense solutions to complex business challenges
  • Strong knowledge of programming language like: Python, SAS, R and SQL
  • Proficient in Excel & PowerPoint

Preferred qualifications, capabilities and skills

  • 2 years of experience in Fraud risk roles preferred
  • Experience with Fraud Wrongdoers, Mules and 1st party fraudsters/ID theft
  • Strong P&L knowledge and understanding of drivers of profitability
  • A bachelor’s degree in Finance, Accounting, Economics, Statistics or equivalent work experience preferred

About Us:

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans

About the Team: Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

JPMorgan Chase


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